Collab selling has a lovely wrinkle to it: one customer, one checkout, one card charge — but potentially several brands, several products, and several people earning from it. That's the whole point, and it means an order on OfferLab has a bit more going on than an order anywhere else.
This is the map. Each section is the short version, with a link to the full story where there is one.
What happens when someone buys
The moment a customer completes checkout, four things happen more or less at once:
Their card is charged. Once per brand in the cart — more on that below.
An order appears in OfferLab, under Orders, for every product they bought.
Commissions are worked out for any partner who drove the sale.
The order is passed to your store to fulfill, if you've connected one.
From there it's yours to manage.
One purchase, several order numbers
This is the thing that surprises people most, so let's get it out of the way early.
A customer buying a bundle makes one purchase. Inside OfferLab that purchase becomes one order per product, each with its own number — because each product may have its own brand, its own fulfillment, and its own commission. Meanwhile their bank statement shows one charge per brand, not one per product, so their card doesn't look like it's been through a shopping spree.
What you'll see | Looks like | What it means |
Checkout number |
| The whole purchase — everything the customer bought in one go. |
Order number |
| A single product within that purchase. This is the one you fulfill and refund against. |
Open a purchase and you'll see a card per brand, with that brand's orders grouped inside it. Your own card sits at the top.
Reading an order's status
Every order carries two statuses, because payment and delivery are different jobs with different answers.
Status | Kind | What it tells you |
Paid | Payment | The money cleared. This is the one you want. |
Pending | Payment | The charge hasn't settled yet. Usually resolves on its own. |
Refunded | Payment | Money went back. Reads the same whether you refunded part or all of it — the amounts beside the products tell you which. |
Cancelled | Payment | The order was called off before it completed. |
Unfulfilled | Fulfillment | Nothing has shipped yet. Your to-do list. |
Fulfilled | Fulfillment | It's on its way to the customer. |
A purchase can hold orders at different statuses — one product shipped, another still waiting. That's why the purchase-level status sometimes reads as a fraction, like 2/3 fulfilled.
How you get paid
Money from your own sales lands in your connected Stripe account. Commissions you've earned promoting other brands build up as a balance you withdraw.
On any order card you'll see the arithmetic laid out: what the customer paid, what came off in fees, anything refunded, and You earned at the bottom. It always adds up — and if a refund happens later, every line adjusts so it still does.
Fees & Transaction Costs in OfferLab — what we charge, and when
How to set up a Stripe account on OfferLab — the account your money arrives in
Fulfillment: OfferLab plugs into what you already use
One of the genuinely magical parts of OfferLab is that you don't have to change how you ship. If you already sell through Shopify, ClickFunnels, WooCommerce, Square or a handful of others, we push every sale straight into it and your existing setup takes over — warehouse, 3PL, shipping labels, all of it.
You fulfill in the tool you already know. Nothing new to learn.
Connecting OfferLab to ClickFunnels, WooCommerce, Square, and more — the full list of what we plug into
Subscription orders
A subscription isn't one order — it's a new one every billing period. The first arrives when the customer signs up; the rest arrive on their own each month, quarter or year, for as long as the subscription runs.
What that means day to day:
Each period is its own order, with its own number, status and fulfillment.
Commissions recur too. A partner who drove a subscription keeps earning on it as it renews.
Refunding one period doesn't cancel the plan, and cancelling the plan doesn't refund anything already paid. They're separate actions — do both if you mean both.
Subscriptions live under Orders > Subscriptions, where you can see what's active and what's lapsed.
Refunds
Refund a whole order or just part of one, straight from the order card. Choose the products coming back, set the amount, and OfferLab splits it across them proportionally.
A refund unwinds everyone's share, not just yours — the platform fee and any partner commission come back in the same proportion.
Refund an order — the step-by-step, including how partial refunds split
What a refund does to your fees and commissions — who gets pulled back, and by how much
Keep going
How OfferLab works — the bigger picture, if orders aren't your question
How to launch collab bundles — where a lot of these orders come from
Webhook events — every order event you can automate against